Frequently Asked Questions

FAQ

How long will it take to ship the item(s) I ordered?

Once your payment is received, your order will be shipped out within 3-5 business days.

You will receive an email with tracking information once your item(s) ship. If you ordered multiple items, they may ship in separate packages.

Turnaround times may vary depending on time of year and during peak holiday season. We are not responsible for any carrier delays.

Ugh! I made a mistake on my order! Can I change it?

Not to worry! If you contact us within 4 hours of the time you place your order, we will happily change it for you.

Can I return or exchange items in my order?

All of the items we offer are made-to-order and ship directly from our vendors. If your item arrives and is damaged, defective, misprinted, or differs from your order, please contact us immediately so we can help get you a replacement.

Because each item is made especially for you, we are unable to offer exchanges or returns for any other reasons.

My item arrived and is damaged/has printing issues/is not what I ordered. What do I do?

Don’t worry, we’re here to help! Please send a few photos to info@floriori.com showing the problem as clearly as possible. Use a measuring tape in the photo if that will help to convey the issue (ie: if the print is off-center). Include a brief description in your note and we will get back to you quickly to resolve the issue to your satisfaction as much as possible. Your happiness and positive experience is so important to us!

Do you ship internationally?

Yes! We ship to the United States, Canada and many countries worldwide.

Please note that local charges (sales tax, customs duty) may occur, depending on regional and local customs duties. These charges are at the customer's own expense. Under no circumstances will our shop pay for international duties, customs, or taxes.

What happens if my shipment is undeliverable?

We ship to the address specified in your order. If that address is incorrect or undeliverable for any reason and the product is returned to us, we are happy to re-ship the package at the buyer's expense. If required, we can change the address before attempting redelivery. We are happy to work through this process with you.