FAQs

Answers to common questions about our products, shipping, and returns.

Shipping & Delivery

How long does shipping take?
Each case is printed to order. Production typically takes 2–5 business days, followed by 2–5 business days for standard US domestic shipping. Most orders arrive within 4–10 business days of purchase.

Do you offer free shipping?
Yes — we offer free standard shipping on all US orders.

Will I get a tracking number?
Yes. You’ll receive an email with tracking information once your order ships.

Can my order arrive in multiple packages?
If you ordered multiple items, they may arrive separately.

Are you responsible for carrier delays?
We are not responsible for carrier delays. Delivery timelines vary by carrier and destination.

Phone Cases

Do floriori cases fit Google Android phones?

No. Our floriori cases are designed specifically for Apple iPhone (non-MagSafe), iPhone (MagSafe), and Samsung Galaxy phones. NOT compatible with Google Pixel, Motorola, or other Android devices. If you're not sure which phone you have, your carrier (like Verizon or AT&T) can help you confirm the model before ordering.
Which phone cases fit iPhone?

All iPhone cases on floriori are model-specific, precision-fit for each phone’s exact dimensions, camera array, ports, and button placements. Tough cases are available for iPhone 13 through iPhone 17, including Plus, Pro, Pro Max, and Air models. We’re now adding iPhone 18 Pro, iPhone 18 Pro Max, iPhone 17e, and iPhone 16e across our designs — each product page lists exactly which models are available for that design.

 Shop iPhone Cases
Which phone cases fit Android Samsung phones?

All Samsung cases on floriori are model-specific, precision-fit for each phone’s exact dimensions, camera array, ports, and button placements. Cases are available for the Galaxy S26, S25, S24, S23, and S22 series, in both Glossy and Matte finishes.

 Shop Samsung Cases
Which phone cases are MagSafe compatible?

All MagSafe cases on floriori are precision-fit for iPhone 13 through iPhone 17, including Pro, Pro Max, Plus, and Air models. We’re now adding iPhone 18 Pro and iPhone 18 Pro Max across our MagSafe designs — each product page lists exactly which models are available for that design. Each case we offer as a MagSafe features a built-in magnetic ring fully compatible with MagSafe chargers and accessories — no signal interference, no compromises on protection. Not sure if MagSafe is right for you? Learn more About MagSafe →

 Shop MagSafe Cases

Shipping + Returns

How long will it take to ship the item(s) I ordered?

Each case is printed to order. Production typically takes 2–5 business days, and you’ll receive a tracking email once your item ships. Standard US delivery then takes 2–5 business days, so most orders arrive within 4–10 business days of purchase. Note: multiple items may ship in separate packages.

Turnaround times may vary during peak holiday season. Carrier delays are outside our control.
Made a mistake on your order? Here's what to do.

Contact us within 2 hours of placing your order and we'll change it for you. After that window, we're unable to make changes or cancellations.
Can I return or exchange items in my order?

Yes — every order is covered by our 30-Day Happiness Guarantee. Because each item is made just for you, there’s no need to send anything back. If you’re not happy for any reason, including ordering the wrong phone model, email info@floriori.com within 30 days of delivery with your order number, and we’ll send a free replacement or a full refund. If an item arrives damaged or misprinted, include a photo and we’ll replace it at no cost. See our full Refund Policy for details.
My order arrived damaged or incorrect. What do I do?

Please email info@floriori.com with a few clear photos of the issue — include a measuring tape in the photo if the print appears off-center. Add a brief description and we'll get back to you quickly to make it right.
Do you ship internationally?

Right now we only ship to the U.S. but look forward to growing over time.
What happens if my shipment is undeliverable?

We ship to the address provided at checkout. If a package is returned due to an incorrect or undeliverable address, we'll re-ship at your expense — and can update the address before redelivery if needed. Just reach out and we'll sort it out.